Member Portal
Scheduling, secure messaging, records, intake, and billing in one place your members actually use — on any device.
White-Label Behavioral Health Platform
Your brand.
Your brand.
Your portal.
Your AI.
Behavioral health organizations need AI infrastructure that works under their identity — not someone else's. Nexus is built from deployed behavioral-health portal and AI-assistance workflows, configurable under any organization's brand.
A branded sandbox can be configured quickly. Production timelines depend on your identity, data, integration, and compliance requirements.
Live sandbox demo
Tenant Configuration
Voice & Text · 10 Languages
Member PortalYour brand
Operations ConsoleYour ops team
ONE PLATFORM · THREE SURFACES
Everything a behavioral health program needs, under one roof
Operations Console
Case intake review, treatment tracking, provider scheduling, and executive KPIs — configurable per client.
Albert AI Assistant
A 24/7 conversational assistant for members and staff, by chat and voice, in 10 languages — consent-gated and audit-logged.
Albert, in a real conversation
Illustrative conversation
A member reaching out about anxiety and sleep
A
Albert · AI Wellness Assistant
Online · Nexus Patient PortalA
Good evening, Alex. I'm Albert, your personal health assistant. How can I help you today?
P
Hi Albert. I've been really anxious about work lately and having trouble sleeping.
A
I'm sorry you're dealing with that — it's a lot to carry. How long has this been going on, and is anything specific weighing on you right now?
P
About two weeks. I have a big presentation coming up and I can't stop worrying about it.
A
That makes sense — anticipatory stress like that often shows up as sleep trouble. Would it help to talk through a few grounding techniques now, or would you rather connect with a counselor first?
P
I think I'd like to talk to someone. Can you help me find a counselor?
A
Of course. Based on your care history, Dr. Anita Patel (Clinical Psychology, trauma & anxiety focus) is your primary provider and has evening availability this week. Want me to check her calendar?
P
Yes, please — evenings work best for me.
A
Dr. Patel has openings Tuesday 6:30 PM and Thursday 7:00 PM. I've held the Tuesday slot for 15 minutes while you decide — want me to confirm it?
Confirm Tuesday 6:30 PM
See Thursday instead
Talk to a crisis counselor now
Illustrative dialogue for demonstration — not a transcript of a real member conversation. Crisis detection, provider matching, and scheduling shown here mirror the platform's real capabilities.
Albert Never Sleeps
Your program's front door, open 24/7
When outreach happens outside business hours — evenings, weekends, the 2 AM moment someone finally decides to ask for help — Albert answers every time, applies configurable risk-based routing, and hands staff a complete record in the morning.
24/7
Chat & voice availability
Demonstrated in sandbox
10
Languages, selectable per conversation
Many more available upon request
Demonstrated in sandbox
58
Crisis & escalation trigger keywords, 3 severity tiers
Demonstrated in sandbox
8s
Target first-response time
Illustrative pilot figure
What Albert handles
Chat & voice
Text chat and voice calls in the member portal, with file attachment support and per-conversation language selection.
Demonstrated in sandboxCrisis triage
Real-time keyword detection across chat, messages, and intake forms — 58 configured keywords in three severity tiers, with configurable routing to your crisis line.
Demonstrated in sandboxScheduling
Provider matching and appointment scheduling from inside the conversation, tied to the same calendar staff manage in Schedule Management.
Illustrative dialogueIntake assistance
Consent-gated clinical intake with a 5-step flow — consent, demographics, referral, concern, screening — feeding the staff triage queue.
Demonstrated in sandboxStaff oversight
Every AI conversation is visible in the Live Chat Monitor — staff can watch silently, reply as themselves, or send as Albert with guidance.
Demonstrated in sandboxStaff-side assistant
Ask Albert answers your team's operational questions — protocols, provider availability, at-risk client summaries, drafting outreach — from program data.
Demonstrated in sandbox
Not a Replacement — a Hub
Nexus can run on its own, or bring what you already use into one place
Integration-ready API and webhook framework — connectors scoped per deployment. Most organizations don't want to rip out the billing system, CRM, or EHR they've already invested in and trained staff on. Nexus is built to work standalone, but its real strength is as an integration layer: your team keeps working in fewer places, because the tools they already rely on connect into Nexus instead of living in separate tabs.
The goal is a single hub, not another tab to check: sales leads, billing and clearinghouse data, clinical records, and reporting can all flow into one place — through data import or a live API connection, regardless of which software they're coming from — so Albert's AI intelligence has the full picture and staff stop switching between five different logins to get one answer. The systems named below are integration targets our API and webhook layer is built to support, not pre-connected today — each one is a scoped project sized to your environment.
Accounting & billing (e.g. QuickBooks)
CRM & sales (e.g. Salesforce)
HR & workforce (Workday, ADP, SAP)
KBMNexus
REST API & webhooks, both directions
Identity & SSO (SAML, Active Directory)
EHR & clinical systems
SIEM & compliance tooling (Splunk, Sentinel)
What can flow into the hub
Sales & leads
CRM records and lead data imported or synced in via API, so outreach and referral history sit alongside clinical and billing context instead of in a separate sales tool.
Scoped per integrationBilling & clearinghouse
Existing accounting and claims data connects into the same Client Billing and Billing Clearinghouse screens already live in the Operations Console — not a second billing system to reconcile against.
Demonstrated in sandboxClinical & care records
Read access into existing EHR/clinical systems, feeding the same client chart staff already work from, rather than asking anyone to double-enter records.
Scoped per integrationAnalysis & reporting
Imported data feeds the same Practice Analytics, Business Impact, and Executive Reporting views — one reporting layer across every source system, not a report per app.
Demonstrated in sandboxIdentity & HR systems
SSO via SAML/OIDC is active in the sandbox today. CAC/PIV smart-card auth is configured for federal/enterprise use. Workforce data sync (Active Directory, Workday, ADP, SAP SuccessFactors) is shown as a configuration panel — each connector is scoped and activated per deployment, not pre-connected.
Demonstrated UI / integration-readyCompliance & security tooling
Event streaming to SIEM platforms (Splunk, Microsoft Sentinel) is designed into the same integrations layer shown here. Treat this as integration-ready, not an already-live feed — we'll confirm exact scope and events in a security/implementation brief.
Demonstrated UI / integration-ready
How this actually gets built
The platform ships with a live REST API and a webhook framework — demonstrated in the Operations Console — that already pushes events (session completions, high-risk flags, appointment confirmations) to external endpoints in real time, and the same layer supports pulling data in. That's what makes custom connections possible: in a walkthrough with a prospective federal client, the question came up directly — could Nexus connect to QuickBooks for accounting, or Salesforce for CRM? The answer is yes: those aren't pre-built, off-the-shelf connectors today, but the API, webhook, and import layer that's already live is exactly what a bespoke integration to QuickBooks, Salesforce, or any other system your organization runs on is built against. We scope the specific integration to your existing tools and data rather than asking you to replace them.
It's Yours, End to End
Upload your logo, set your palette, point your domain
The entire portal reskins per tenant in minutes. Your members see your practice, not ours. KBM Nexus stays in the background as your technology partner.
Per-tenant branding.Logo, colors, and copy configured per client — no code changes.
Your domain & SSL.Members visit your address; KBM Nexus is never the name they see.
Data isolated per client.Each organization's records stay separated within the platform.
Tenant Configuration · KBM Nexus White-Label
UnlimitedTenants, by license
JSONConfig
0Code Changes
"display_name": "Acme Behavioral Health" "logo_text_html": "Acme<b>Care</b>" "hero_title_html": "Your Wellness Portal" "crisis_line": "1-800-ACME-EAP"
One JSON file per organization. No forked code, no six-month build.
Tenant ANexus default theme
Tenant BYour brand, same screen
Member Portal in Depth
What your members see
Representative screens from a configured demonstration environment — the member-facing side of the platform, under your brand. For the staff side, see the Operations Console below.
Every tile and section below is designed to be configurable. Nothing here is meant to be fixed — tiles, cards, and entire sections can be added, removed, reordered, or hidden per organization. If a client doesn't offer medication tracking or ABA therapy, that tile isn't part of their build. Per-tenant branding is demonstrated directly in the JSON config example below; see Editable, Not Just Viewable for how staff actually add notes and request changes.
HomeAI status, recommendations, quick links
Clinical IntakeConsent + screening flow
My CareService directory & resource kits
ScheduleAppointment booking & filters
Test ResultsPHQ-9 / GAD-7 screener history
MedicationsRefill tracking & pharmacy info
Family & ABA ProgramLinked dependent treatment plan
Support TeamProvider roster & availability
Billing & InsuranceBalance, statements, coverage
Caregiver CoachingAI-scored wellbeing dashboard
EducationArticles, webinars, newsletters
Chat with AlbertConsent-gated AI, 10 languages
Operations Console in Depth
What your staff and executives run on
The admin side is where white-label buyers spend their diligence time — so here it is, in full: AI oversight, clinical operations, analytics, billing, and administration. Staff can open any client record to review charts, edit details, and add notes.
These modules are designed to be just as configurable as the member portal. Panels, sidebar items, and analytics groups shown below are meant to be turned on, off, or rearranged per deployment — and the sidebar itself already demonstrates this: unchecking “Clinic demo mode” reveals hidden categories (Integrations, Security Center, Access Control, Trigger Words) that stay off by default. See Editable, Not Just Viewable below for the real note-adding and change-request workflow behind this.
Core operations & clinical
Dashboard, intake triage, treatment tracking, and the live client roster.
Operations DashboardVolume, routing success, KPIs
Clinical Intake ManagementScreener-based risk triage
ABA TherapyTreatment plans & session notes
Care OperationsClient case roster
Counseling SessionsScheduling & case load
Testing & EvaluationsPsychological testing pipeline
Client ProfilesPatient record management
Client ChartFull record: diagnoses, care team, tabs
Chart NotesAdd & save notes on any chart
Provider DirectoryStaff roster & specialties
Schedule ManagementOrg-wide appointment coordination
Outreach QueueFollow-up & re-engagement
Provider WorkspaceClinician caseload & notes
AI & live oversight
Every AI conversation is visible and steerable in real time — staff can watch, reply, or take over any conversation from the Live Chat Monitor.
Live Chat MonitorWatch, reply, or send as Albert
Albert InsightsAI performance analytics
Ask Albert (Staff)Conversational analytics for operations
Call TranscriptsSession transcripts, exportable
Voice OperationsLive calls, languages, quality
Billing, claims & compliance
The parts of the back office most white-label buyers ask about first — and the parts most demos skip.
Client BillingInvoices, aging, AI reminders
Billing ClearinghouseClaims, eligibility, remittance, denials
Trigger WordsReal-time crisis & escalation alerts
Integrations & ConnectivityConnector status: active, configuring, available
Integrations, ContinuedEHR, crisis line, API, SIEM export
Security CenterServer health & threat monitoring
Access ControlRoles, permissions, audit log
Access LogLogins, permission changes, blocks
Change RequestsConfig changes, tracked & deployed
Analytics & executive reporting
From daily operational metrics to boardroom-ready ROI summaries — auto-generated, exportable, and scheduled.
Practice AnalyticsReal-time + historical outcomes
Business ImpactBoardroom ROI metrics
Executive ReportingScheduled, exportable reports
Albert AI WorkspaceAI session quality & volume
How Deployment Works
From contract to branded sandbox
01
Tenant config created
A single JSON file defines the organization's branding, clinical framework, crisis routing, and compliance settings.
02
Portal deploys automatically
Member portal and staff admin dashboard render under the organization's brand with zero code changes.
03
Albert AI adapts
The AI assistant follows the organization's protocols, terminology, and crisis resources.
04
Staff onboarded
Admin dashboard ships with live AI session monitoring, transcript review, case management, and executive KPIs out of the box.
No custom development required to launch under your brand. Connecting your existing accounting, CRM, or EHR software is a separate, scoped integration project — see Not a Replacement — a Hub below.
Platform Capabilities
Everything in the core platform, configurable per tenant
Branded Member Portal
Full patient/member portal with your logo, colors, and messaging — dashboard, benefits, care options, appointments, secure messaging, AI chat.
Albert AI — Your Brand
Voice and text AI assistant operates under your organization's identity, following your clinical protocols, in 10 languages, 24/7.
Staff Admin Dashboard
Branded operations center with case management, live AI monitoring, transcript review, incident tracking, provider directory, executive KPIs.
Multilingual by Default
Voice and text in 10 languages. Every conversation transcribed in the original language and translated to English for staff review.
Configurable Crisis Routing
Set your organization's crisis line, escalation rules, and routing protocols. Every crisis event logged and auditable.
Security & Compliance Controls
AES-256 encryption on transcripts, with audit logging, role-based access, and BAA-track compliance controls configurable per tenant — reviewed in a dedicated security and implementation brief before go-live.
Branding & Identity
- Organization name & logo
- Color scheme & typography
- Portal hero text & messaging
- Footer, legal copy, disclaimers
Clinical & Operations
- Crisis line number & routing
- Session limits & benefit structure
- Provider categories & specialties
- AI behavior & system prompts
Compliance & Security
- HIPAA / state-specific settings
- Role-based access tiers
- Audit log retention policy
- Data residency controls
What We Can Show You Today
Concrete, not generic
Configuration scope
Tenant branding, clinical protocols, crisis routing, and session limits are set through a single configuration file per organization — demonstrated live in the Operations Console.
Identity & integration patterns
SAML 2.0 / OIDC single sign-on and CAC/PIV smart card support for federal workforces are active in the sandbox. HR system sync (Workday, ADP, SAP SuccessFactors) appears as a configuration panel in the same Integrations & Connectivity screen — scoped and activated per deployment, not pre-connected.
Audit & access model
Role-based access tiers and an access log are visible in the Access Control screen; billing and claims activity is tracked with timestamped recent-activity feeds in Client Billing and Billing Clearinghouse.
Language coverage
The member chat interface supports 10 languages (English, Spanish, French, Portuguese, Chinese, Italian, German, Korean, Japanese, Tagalog), selectable per conversation.
Crisis keyword detection
The Trigger Words screen shows 58 configured keywords across three severity tiers (critical, high, medium) that fire real-time alerts across chat, messages, and intake forms.
Claims & eligibility workflow
The Billing Clearinghouse screen shows a full claims lifecycle — submission, 270/271 eligibility checks, 835 remittance, denial tracking, and payer routing — in a sandboxed clearinghouse connection.
Every item above is visible directly in the Operations Console gallery — we're not asking you to take our word for it.
Editable, Not Just Viewable
Every section here can be added to, edited, or turned off
The screens throughout this site aren't static reports — staff can add notes, submit change requests, and reconfigure what's visible, and each one leaves a timestamped, attributed record instead of disappearing into an email thread.
Add notes to any chartAttributed, timestamped, on every record
Demonstrated in sandbox
Request a change, track it to doneLogged, prioritized, 24h avg turnaround
Demonstrated in sandbox
Edit configuration without a ticketAdd, edit, remove — applies immediately
Demonstrated in sandbox
This is the same configurability described in the Member Portal and Operations Console sections above — tiles and sections aren't fixed, and the platform gives staff a real, tracked way to change them.
Who This Is For
Built for organizations that need their own name on it
Behavioral health networks
that want AI-powered intake and navigation under their own brand.
EAP providers
looking to modernize member access without a multi-year platform migration.
Health systems
adding behavioral health services to existing employee or patient programs.
Government & military programs
evaluating branded, secure, multilingual support infrastructure for their workforce.
If you need a behavioral health platform that looks and works like yours — because it is yours — this is it.
Deployment Models
Choose how Nexus lives in your environment
Monthly Term
Pilot-friendly, cancel anytime. Fastest way to get a branded preview live.
Annual Platform License
Multi-tenant licensing with priority support and roadmap input.
Deploy In Your Environment
Source-available deployment for organizations with data sovereignty requirements.
About the screens above
Screenshots are captured from a configured demonstration environment with sample data, not a live production deployment. Metrics shown (session volume, routing success, escalation counts) are illustrative pilot-cohort figures, not guarantees of production performance. Live sessions, risk scores, and AI-generated responses are scoped per deployment during onboarding and reviewed in a dedicated security and implementation brief.
See It With Your Brand On It
Request a branded preview
1Share a few details — who you are and who you serve.
2We schedule a guided walkthrough of the portal & console.
3We follow up within one business day to scope a branded preview.